Zhang, Y., Shao, B*.Influence of service-entry waiting on customer’s first impression and satisfaction: The moderating role of opening remark and perceived in-service waiting (2019) Journal of Service Theory and Practice, 29 (5-6), pp. 565-591. DOI: 10.1108/JSTP-12-2018-0271（SSCI 检索）
发布时间：2022-11-26
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